Frequently Asked Questions
Most asked questions in the community
01. Why Track My Journey App?
Track My Journey app will track and save every trip
you make, including daily jogging, biking trip, holiday road trip, or hike. It is perfect to
track driving too.
02. How to record journey?
Simply pressing the start button on the home screen, you
can
start recording your trip. Make sure to choose 'Always Allow' or 'While Using the App' for
location permission so Track My Journey can track your locations. Do not force close your
app while it is recording a current journey.
03. Where are all my journey data stored?
All of your journey data will be stored on your mobile
phone. We
recommend you create an online account and upload those data into cloud storage for better
safekeeping.
04. How do I delete a journey?
If you want to delete a trip from your trip list in the
mobile application, simply swipe right to left on the trip you want to delete. Log in to the
online account to delete a trip from the online trip list.
05. Do I need to be connected to the internet all the time for the app to track me?
Track My Journey app does not require an internet
connection all the time to function. You can just press start, and the GPS will take care of
the rest. We save you the trouble of being worried about the battery life or the internet
connection. However, use an internet connection when available to get a more accurate
tracking record.
06. Do I really need a cloud account?
You don't need a cloud account because all your journey is
recorded in the application memory on your mobile phone. However, in case your app has been
deleted or your phone got stolen, your data will be lost. Therefore, it is always better to
upload your data into an online account.
07. What is the Fair Usage Policy?
Cloud storage can be expensive to maintain,
and while the current demand for cloud accounts is relatively low,
we're unable to offer unlimited storage at this time. However,
we want to ensure everyone has a fair and smooth experience with our service.
That's why we provide a 500MB per month upload limit.
If your trips don't rely heavily on hundreds of pictures, this quota should be more than sufficient. As the demand for cloud storage increases and our user base grows, we plan to increase the storage limit accordingly to accommodate higher usage.
If your trips don't rely heavily on hundreds of pictures, this quota should be more than sufficient. As the demand for cloud storage increases and our user base grows, we plan to increase the storage limit accordingly to accommodate higher usage.