Frequently Asked Questions

Most asked questions in the community

Track My Journey app will track and save every trip you make, including daily jogging, biking trip, holiday road trip, or hike. It is perfect to track driving too.
Simply pressing the start button on the home screen, you can start recording your trip. Make sure to choose 'Always Allow' or 'While Using the App' for location permission so Track My Journey can track your locations. Do not force close your app while it is recording a current journey.
All of your journey data will be stored on your mobile phone. We recommend you create an online account and upload those data into cloud storage for better safekeeping.
If you want to delete a trip from your trip list in the mobile application, simply swipe right to left on the trip you want to delete. Log in to the online account to delete a trip from the online trip list.
Track My Journey app does not require an internet connection all the time to function. You can just press start, and the GPS will take care of the rest. We save you the trouble of being worried about the battery life or the internet connection. However, use an internet connection when available to get a more accurate tracking record.
You don't need a cloud account because all your journey is recorded in the application memory on your mobile phone. However, in case your app has been deleted or your phone got stolen, your data will be lost. Therefore, it is always better to upload your data into an online account.
Cloud storages are expensive. At the moment, the demand for cloud accounts is not very high. Therefore, we cannot facilitate you with unlimited storage. But we assure you that we will increase the trip quota when our cloud account demand rises.